Your information

Privacy Policy

Effective 6 August 2026

This Privacy Policy explains how Sona (“Sona”, “we”, “us” or “our”) handles information when you use our app, website and related services. Sona is intended only for adults aged 18 and over.

Information we collect

Depending on how you use Sona, we may collect:

• Account and profile information, such as your name, phone number, email address, date of birth, preferred language, profile details and personality preferences.
• Conversation content, including messages, conversation history, memories derived from chats, drafts you choose to save, feedback, reports and media connected with a conversation.
• Technical and usage information, such as device and app identifiers, IP address, app version, crash information, interactions, diagnostic data and approximate region inferred from technical information.
• Notification information, including a device notification token if you enable notifications.
• Transaction information, if paid features are offered, such as purchase status, entitlement and transaction references. Payment providers process payment details under their own policies.

How we use information

We use information to provide and personalise Sona, authenticate accounts, generate and continue conversations, remember details you choose to share, rank companion recommendations, deliver notifications, process transactions, prevent misuse, troubleshoot problems, analyse product performance and comply with law.

AI processing

Your prompts, recent conversation context, selected profile details and relevant memories may be processed by AI service providers to generate responses and related features. Avoid sharing information you do not want processed for these purposes. AI output may be inaccurate or unexpected.

When we share information

We may share information with service providers that help us operate Sona, including providers of cloud hosting, authentication, AI processing, analytics, crash reporting, communications, content delivery, security and payments. We may also disclose information where required by law, to protect users or the service, or as part of a business reorganisation.

We do not sell personal information for money. Some analytics or advertising technologies may process device and usage information as described in their own policies and subject to your device controls.

Storage and retention

Some information is stored on your device and some is stored on our systems or those of our service providers. We retain information for as long as reasonably needed to provide Sona, maintain security, resolve disputes and meet legal obligations. Retention periods vary by the nature of the information. Certain transaction, fraud-prevention or legal records may be retained after account deletion where required.

Your choices

You may choose what profile information to provide, manage notification permissions through your device, edit or remove supported memories and messages in the app, and request deletion of your account. Deleting the app does not by itself delete server-side account information.

Security

We use reasonable administrative, technical and organisational safeguards designed to protect information. No system or transmission method is completely secure, and we cannot guarantee absolute security.

International processing

Our providers may process information in India and other countries. Those countries may have different data-protection laws from your location.

Children

Sona is not intended for anyone under 18. If we learn that an underage person has provided personal information, we may remove the account and associated information.

Changes to this policy

We may update this policy as Sona changes. We will post the revised version here and update the effective date. Material changes may also be communicated in the app where appropriate.

Contact

For privacy questions or requests, email [email protected].